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George's Gift Card
George's gift card the perfect gift for any occasion
We ship to Canada and the USA

Shipping Information and Refund Policy

Shipping Information 

Here are some tips to have your cookies delivered successfully:

  • Double-check the accuracy of your delivery information;
  • Remember that we deliver only on weekdays (and not on holidays) between 9am to 5pm;
  • Make sure that someone will be there to accept the delivery or provide alternate instructions (i.e. leave at back door);
  • If you can give us extra time to accomplish your delivery, you can minimize disappointment by unforeseen events;
  • Be sure that we have a way to reach you (correct e-mail and/or phone no.) if we have to contact you about your order

“Local Delivery” means delivery in cities where there is a Cookies By George store, which includes Vancouver, Calgary, Edmonton, Regina, Winnipeg and Toronto (suburbs of these cities may or may not be considered Local Delivery).  All Toronto deliveries have an additional $3.00 delivery surcharge. 

All non-local Canadian delivery addresses are shipped via the fastest  service level available - often by air.  We do not offer a slower, less costly delivery service as our products do not contain preservatives. 

All USA delivery addresses are delivered "overnight".

All deliveries are done during daytime hours (between 9am-5pm), Monday-Friday. Unfortunately, deliveries cannot be done on holidays. 

Delivery times and delivery dates cannot be guaranteed due to factors beyond our control. These factors may include, but are not limited to: weather delays, couriers getting stuck in traffic, the courier eating your cookies (this only happened once in 25 years!), etc. We are committed to doing everything reasonable to get your cookies delivered when you want and to the address supplied.

Local Delivery arranged at cookiesbygeorge.com will be done “sometime” during the work day. Should you require your delivery to be made at a specific time during the day, it will be necessary to call us to confirm that we can meet your timeline (prior to placing your order).  Call us toll free @ 1-866-743-6743 9am-4pm MST Monday-Friday.

Delivery may be delayed if no one is present to accept the delivery (residential or business), or if security provisions in buildings (residential or business) inhibit timely entry. Please consider these factors when placing your order and provide any special instructions. Special handling of a delivery may necessitate additional fees being charged. 

Residential Addresses - All recipients at residential addresses will be contacted prior to the delivery being made, unless specified otherwise.  Should no one be home and additional delivery attempts be necessary, additional delivery charges may apply.  All deliveries to apartments or condos will be contacted prior to delivery.

Left at Door - Should you request to have your gift left at the door, you accept all liability and risk for your order.  We do not recommend this method due to weather and theft risks beyond our control.  No refund or credit is available for orders left at the door.

Left with Neighbour - Should you request that your gift be left with a neighbour, you accept all risks and liabilities for your order.  No refund or credit is available for orders left with a neighbour.  While it is rare, neighbours have been known to eat our cookies!

Order Cancellations/Changes

All order changes must be made prior to your gift being sent with our courier.  Please call 1-866-7GEORGE (743-6743) between 9am-4pm MST for all order changes.  If your order has already being picked up by our courier, no refunds or credits are available.

Early Delivery - Should your order arrive one day early from the date you requested, no refund or credit will be available.

Weather Delays - No refund or credit will be available on late deliveries due to severe weather, transportation issues such as flight delays, or acts of God. 

Wrong Address - No refund or credit is available due to wrong addresses submitted to us which resulted in someone else receiving your gift.  Additional product and delivery charges will apply for resending for order.  Should additional delivery charges be necessary for additional delivery attempts, it will be necessary to charge you for these fees.

P.O. Box - Deliveries to P.O. Boxes is not available.

Range or Rural Roads/Routes - Often rural routes requires additional delivery changes and we will inform you prior to the delivery of these additional changes.

Cookies Consumed - For a credit or refund on our cookies/products, they must be returned to us.  No refund or credit is available should the cookies be consumed.