Frequently Asked Questions

1-866-743-6743

Weekdays 9am - 4pm MST

Great Cookies By George Inc.
Head Office
10536 -108 Street
Edmonton, AB. Canada T5H 2Z9
View All Locations

Frequent Chewer Points are our online loyalty program. Every time you order a gift through our website, you will earn Frequent Chewer Points that you can redeem for money off your next order (100 points = $1).

You can earn bonus Frequent Chewer Points by using a promo code which comes out in our monthly e-newsletter, The Cookie Sheet.  

Please note that Frequent Chewer Points cannot be earned on orders placed as a guest.

We do! We have gift cards with various designs available at all of our retail locations. The minimum gift card amount is $10.

You can check your gift card balance online using the Check Gift Card link at the bottom of each page.

If you are visiting one of our retail locations, you may also ask our staff to check your gift card balance for you.

We love feedback! We welcome you to share your Cookies By George experience with us, good or not so good, by emailing us at info@cookiesbygeorge.com. Feedback can be about anything—your experience at our stores, with our products, with our website, even suggestions!

You may submit your resume online at our Careers page. If you’d like to apply for a specific store, please include the store name in your resume or send an email to info@cookiesbygeorge.com after your submission. You may also contact the store directly.

If you are interested in owning a Cookies By George store of your very own, please see our Franchise Information page.

"Club George" is our customer loyalty program. When you purchase baked goods from any of our retail locations, you can receive a stamp on your Cookie Card for each cookie purchased (up to a maximum of 6 stamps per transaction). Once you receive 12 stamps, you are entitled to one free cookie. We also have Coffee Cards and Espresso Cards available at select locations. Each time you return to one of our stores, remember to show your Club George cards to collect more stamps!

Why a maximum of six stamps? Our current pricing structure already has an incentive for buying six or more through a price discount. Each store should have the stamping policy posted at the till. If you have any questions or concerns regarding our stamping policy or if the store you visited did not have the stamping policy posted, please do not hesitate to contact us.

We make our cookie dough in our production facilities at our head office in Edmonton, AB. All of our cookie dough is made from scratch (yes, by hand!) in small batch recipes—the same original recipes from 1983. We use only natural ingredients, high quality Belgian chocolate, and there are no preservatives in our cookies.