For web orders, an order confirmation is sent out automatically after your order is successfully placed. This confirmation also doubles as the receipt. Please make sure you enter your email address correctly during checkout! If you have checked your email and cannot find the order confirmation, please feel free to call us at 1-866-743-6743 to see if your order went through or request a receipt.
For orders phoned in to a store, please contact the store you ordered with directly for any order confirmations and receipts.
Absolutely! We encourage you to visit one of our 11 locations as often as you can for cookies, pastries, coffee or to chat up our wonderful staff! We recommend you order online or call 1-866-743-6743 for deliveries to ensure we have all the correct information for a successful delivery.
If your order has not been sent out yet, absolutely! For web orders, please contact head office at 1-866-743-6743 or email@example.com with your order number and we can make the change for you. For phone orders, please call the store you placed the order with.
Yes you can! All of our stores now offer online pickup, accessible here. You may also call any retail location directly to arrange a pickup.
If you do not know which store you'd like to pick up from, click here to see all locations or call our head office at 1-866-743-6743 and we will help you sort it out.
Absolutely! You can order multiple gifts to several addresses or several gifts to one address. Simply check off the “send to multiple addresses” box (above the checkout button) when viewing your cart.
Please note that depending on the size of your online order, we may need more time to process it. Read more about placing large orders.
We have an assortment of unique cookie gifts and products available at various times throughout the year, including:
To order, please contact head office at 1-866-743-6743 or firstname.lastname@example.org, or contact our stores directly to inquire about availability. Certain products may only be available for local pickup or delivery.
We are currently unable to accommodate order additions such as cookiegrams, image/logo art on cookies, balloons and personal gifts. Personal cards can be delivered with your gift on a case-by-case basis, please contact us if you would like to arrange a drop off of a personal card.
We do not sell raw or frozen cookie dough.
During the first step of checkout, below “Special Instructions”, please select a gift tag. Once you have selected a tag, a text box will appear for you to enter your message!
Please note that the Pick-Me-Up Box does not include a gift tag and message. The box’s simple packaging, including its handle and tear-away flaps, is designed as a take-home box and is not well suited for gift wrapping. If you would like to add a gift tag and message to your order, please see our assortment of gift boxes and tins. Alternatively, you may request a To/From label for a Pick-Me-Up box to let your recipient know you sent them cookies.
We do not provide delivery tracking on our website. For out-of-town orders, you may contact head office at email@example.com for a FedEx, Purolator or Canada Post tracking number.
Local orders do not have tracking numbers.
If your request is related to delivery, pickup or cookie flavours, please write it in the Special Instructions box during the first stage of checkout. If we cannot accommodate your request or if there would be additional charges for your request, we will contact you to let you know.
For problems with checkout, please make sure that all delivery, payment, and billing information is correct and that your postal code is valid. If a day is greyed out on the date calendar, we are unable to have your gift delivered or we are not available for pickup on that day. Our website does not accept debit cards or prepaid Visas.
If you would like help navigating the website or placing an order, please feel free to call our head office at 1-866-743-6743.
Please contact us if you believe you have found a bug or a glitch! We will do our best to fix things as soon as possible. On the rare occasion, our website may be temporarily down due to technical difficulties or maintenance. We ask for your understanding as we work to improve our website to offer more products and a better user experience.
We will always do our very best to make sure that your gift is delivered on time and as you requested. There are rare occasions where a mistake is made or something out of our control delays the delivery of your gift. If an error does occur, we will always do our best to make things right with you.
Each concern is dealt with on a case-by-case basis. Since we do not guarantee the delivery date, we cannot guarantee a credit if there is a delivery delay. Please contact us either by phoning 1-866-743-6743 or emailing firstname.lastname@example.org to inform us of your concern.
Frequent Chewer Points are our online loyalty program. Every time you order a gift through our website, you will earn Frequent Chewer Points that you can redeem for money off your next order (100 points = $1).
You can earn bonus Frequent Chewer Points by using a promo code which comes out in our monthly e-newsletter, The Cookie Sheet.
Please note that Frequent Chewer Points cannot be earned on orders placed as a guest.
If you check off the Arrange Delivery button, we will call your recipient to arrange a delivery date. If we cannot reach your recipient within a day or two of calling, we will contact you for an alternative contact method or for instructions on how to proceed.
If your gift is a surprise and you DO NOT want us to call your recipient, do not check off Arrange Delivery.
Please note that all deliveries to apartments and condominiums with security doors/barriers require us to call the recipient in advance. Exceptions can be made only if the building has a concierge available.
If you check off the Leave At Door button, our courier will leave the gift by the door after attempting a direct delivery first. Please note that for apartments and condominiums with security doors/barriers, we cannot leave gifts at the door due to a high risk of theft. We can only leave gifts with a concierge if there is one available.
Please use your discretion when choosing to leave gifts at the door. We cannot be held responsible for any gifts that are stolen after delivery.
Since the Pick-Me-Up box does not come with a gift tag, we have To/From labels available to let your recipient know who sent them cookies. To request a To/From label, simply fill in the "From (Optional)" box with your name during checkout and we'll take care of the rest! The label is added to the outside of the Pick-Me-Up box.
Please note that due to limited space, we will only include names on the To/From label.
Items in our Delivery section now include local delivery charges. If your order has multiple items going to the same address, a multi-item discount will be automatically applied to your order to remove any excess shipping charges and bring your total to the correct amount.
Any additional charges for delivery to suburbs or out-of-town deliveries will account for the multi-item discount and show the appropriate shipping discount or charge after calculations.
As Pickup items do not require a delivery fee, their prices reflect the gifts’ original price.